Photron Technical Support
Technical Assistance, Software & Documentation

Photron Technical Support

Access software, manuals, troubleshooting guides, technical tips, and direct support from Photron specialists around the world.

Support for Every Stage of Your Workflow

Whether you are installing software, connecting a camera, preparing a test, troubleshooting image quality, or maintaining a system, Photron provides the resources and technical expertise needed to keep your high-speed imaging system operating correctly.

Start with the Right Support Resource

Choose the resource that best matches your question or contact Photron directly for assistance.

Download PFV Software→ Download PFA Software→ View Product Manuals→ Contact Technical Support↗

Support Resources

PFV Software

Download the latest Photron FASTCAM Viewer package, drivers, SDK components, manuals, and legacy versions.

Go to PFV downloads →

PFA Software

Access Photron FASTCAM Analysis software, documentation, legacy components, and installation resources.

Go to PFA downloads →

Product Manuals

Find hardware manuals, connection guides, accessory documentation, and legacy system information.

Browse product manuals →

Technical Tips & Troubleshooting Guides

PC Configuration

Network Optimization Tool

Automatically adjust PFV and computer network settings for the connected control PC.

Open guide →
PC Configuration

Optimizing PCs for PFV4

Review important Windows updates, device drivers, and configuration steps for reliable PFV4 operation.

Open guide →
Camera Maintenance

Adjusting Camera Back Focus

Learn how flange focal distance affects image focus and how to make appropriate back-focus adjustments.

Open guide →
Camera Maintenance

Cleaning the Camera Sensor

Follow a staged cleaning process designed to remove dust and smudges using the least invasive method first.

Open guide →
Camera Maintenance

Optimal Camera Temperature

Understand why camera warm-up time is important for image quality, sensitivity, and calibration performance.

Open guide →
Camera Maintenance

Changing a Camera IP Address

Video instructions for changing a Photron camera IP address using PFV.

Watch tutorial →
Camera Functions

Focus Assistance Tool

Use PFV4 focus assistance to identify sharp edges and improve focus in glare or low-light conditions.

Open guide →
Camera Functions

Saving Camera Settings

Save camera and PFV settings to a PCSX file or preserve frequently used settings directly in the camera.

Open guide →
Camera Functions

Additional Uses for I/O Signals

Explore useful I/O signal applications beyond basic trigger input.

Open guide →
Camera Functions

Auto White Balance

Use PFV automatic white balance to correct unrealistic color casts caused by lighting conditions.

Open guide →
Image Processing

Layout Save

Save multiple image files together for easier comparison and review.

Open guide →
Image Processing

Image Overlay in PFV

Overlay a saved image or sequence onto a live camera image for alignment and before-and-after comparisons.

Open guide →
Measurement Tools

PFV4 Measurement Tool Video

Learn how to measure distance between user-selected points using a calibrated reference value.

Watch tutorial →
Measurement Tools

Distance Measurement Guide

Step-by-step instructions for calibrating and using the Photron distance measurement tool.

Open guide →

Frequently Asked Questions

How can I increase image download speed?
  • Save only the frames required for the test.
  • Use a Region of Interest to reduce file size.
  • Save in MRAW format where appropriate.
  • Use Bayer save for color image data when suitable.
  • Enable the highest supported jumbo-frame value on the PC network adapter.
How do I reset the Gigabit Ethernet interface without losing data?

Press and hold User Switch 1 on the rear camera panel for approximately ten seconds. The indicator LEDs will sequence in both directions, confirming that the Gigabit Ethernet interface has reset while retaining the existing network settings.

Why do I see color bars on the LCD keypad when using HD-SDI?

Use the Head Select/Function button on the keypad to switch the live image between the keypad and monitor. To view images on both, connect the monitor through the camera’s Video Out connector where supported.

Technical Support Specialists

Regional support: Customers outside these regions can use the Contact Photron page to reach the appropriate local office or authorized distributor.

Still need assistance?

Send Photron your camera model, serial number, software version, and a description of the issue so the appropriate support specialist can follow up.

Contact Photron Support