Tech Support

SUPPORT VIDEOS

DATASHEETS & USER MANUALS

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SYSTEM COMPATIBILITY CHARTS

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Using the Photron Distance Measurement Tool

The Photron distance measurement tool is used to measure the distance between two user selected points referencing a value that isdetermined and set by the user.

Click here to view more.

Camera Sync Plugin

When synchronizing multiple cameras of different types, it is possible with different camera models that the exposures can be offset due to differences in camera timing design. In the past, the user was required to manually set delays to overcome this problem. Fortunately, Photron has implemented the Sync Camera Plugin to automate this process.

Click here for more.

FAQS

How do I reset my Gigabit Ethernet Interface without losing my data?

Push and hold down for 10 seconds the “User Switch 1” on the back panel of the camera. The indicator led’s will blink left to right and then right to left. This means your Gigabit Ethernet has been reset, but your network settings will remain the same.

What can I do to increase the download speed of my recorded images?

  • Reduce the file to the smallest possible size by only saving the frames you need.
  • You can save a Region of Interest (ROI) which will reduce the size of the file.
  • Download your file in the MRAW format.
  • Bayer save function reduces the file size and downloading time for color image data.
  • Ensure that the gigabit adapter on the PC has jumbo-frames enabled to its highest value.
How long will Photron support old products?

Photron supports your camera for a minimum of five years after the date of purchase. We try to support all cameras as long as we can acquire parts, so please contact us even if your camera is more than five years old.

When using the HD-SDI output for my monitor, I get color bars on my LCD keypad. What should I do?

You can switch the live image between your keypad or monitor by pressing the “Head Select/Function” button on your keypad. In order to view images on a monitor and your keypad, you will need to plug your monitor into the Video Out connector on the back of your camera.

Where can I get the latest version of the PFV software?

CLICK HERE to download the latest verion of our PFV software